Connection failure or earbuds disconnected from each other (Manual Reset).

<h1 id="general-pairing">General Pairing</h1><ul><li>Auto-Connecting Earbuds: Take earbuds out of the charging case and remove stickers.&#xA0;</li></ul><img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RMBy6M8yBk/undefined-8b7a7a66-2e26-4618-aa65-be9a6981a984" style="width: 255px;" class="fr-fic fr-dib"><ul><li>Press and hold for 3+ seconds on each earbud. Blinking blue and white light&#xA0;on one earbud will indicate ready to pair to your device.&#xA0;</li></ul><img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RMBy6M8yBk/undefined-1732fbba-2e83-4ed5-953b-f571ef7da3bc" style="width: 300px;" class="fr-fic fr-dib"><ul><li>Connecting Bluetooth: Select &#x201C;Epic Air Sport ANC&#x201D; in your device settings. Voice prompt &#x201C;Bluetooth connected&#x201D; followed by solid white lights will indicate you are connected.&#xA0;</li></ul><img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RMBy6M8yBk/undefined-7f06c2e9-6423-46d2-a2db-3f237aa9b52a" style="width: 386px;" class="fr-fic fr-dib"><h2 id="troubleshooting">Troubleshooting</h2>Connection failure or earbuds disconnected from each other (Manual Reset)&#xA0;<ol start="1" type="1"><li>Keep the earbuds in the charging case and forget &#x201C;JLab GO Air Pop&#x201D; from your Bluetooth device settings.&#xA0;</li><li>Quick tap 7x on one earbud in the charging case. Earbud blinks blue 4 times&#xA0;</li><li>Quick tap 7x on other earbud in charging case. Earbud blinks blue 4 times.&#xA0;</li><li>Take both earbuds out of the charging case. One earbud will be solid white and other will blink blue/white indicating ready to pair to your device.&#xA0;</li></ol><iframe width="100%" src="https://www.youtube.com/embed/9ibwef3GcJI?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

First Time Setup and troubleshoot Epic Air Sport ANC V1 & V2

Connection failure or earbuds disconnected from each other (Manual Reset). **If your earbud does not light up when removed from the charging case, please reach out to our support team so we can discuss possible warranty options.

<h2 id="isPasted">Troubleshooting&#xA0;</h2>Connection failure or earbuds disconnected from each other (Manual Reset)&#xA0;<ol><li>Forget &#x201C;JLab Epic Air Sport ANC&#x201D; from your Bluetooth device settings.&#xA0;</li><li id="isPasted">Keep the earbuds in the charging case for steps 2-3. You can start with either earbud, just remember to reset both.</li><li>Quick tap 7x on one earbud in the charging case. The earbud blinks blue 4 times&#xA0;</li><li>Quick tap 7x on the other earbud in the charging case. The earbud blinks blue 4 times.&#xA0;</li><li>Take both earbuds out of the charging case. One earbud will be solid white and the other will blink blue/white indicating ready to pair to your device.&#xA0;</li></ol>**If your earbud does not light up when removed from the charging case, please reach out to our support team so we can discuss possible warranty options.

How to factory reset Epic Air Sport ANC True Wireless Earbuds

JLab Epic Air Sport ANC makes controlling your music easy with built-in touch controls. Left:. Volume Down: Single Tap. Siri (iOS) or “Ok Google” (Android): Double Tap. Track Back: Press and Hold 1+ sec. EQ Change: Triple Tap. Right:. Volume Up: Sing

<img src="https://uploads.gorgias.io/VR1W92RMBy6M8yBk/undefined-fc285b08-e3ea-4295-a11b-309264e4330c" style="width: 490px;" class="fr-fic fr-dib"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">JLab Epic Air Sport ANC makes controlling your music easy with built-in touch controls.<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Left:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:square;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Volume Down: Single Tap</li><li dir="ltr" style="list-style-type:square;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Siri (iOS) or &#x201C;Ok Google&#x201D; (Android): Double Tap</li><li dir="ltr" style="list-style-type:square;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Track Back: Press and Hold 1+ sec</li><li dir="ltr" style="list-style-type:square;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">EQ Change: Triple Tap</li></ul></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Right:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:square;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Volume Up: Single Tap</li><li dir="ltr" style="list-style-type:square;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Play / Pause: Double Tap</li><li dir="ltr" style="list-style-type:square;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Track Forward: Press and Hold 1+ sec</li><li dir="ltr" style="list-style-type:square;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">EQ Change: Triple Tap</li></ul></li><li dir="ltr" style="list-style-type:circle;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Either:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:square;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Answer Call: Single Tap</li><li dir="ltr" style="list-style-type:square;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Hangup: Double Tap</li><li dir="ltr" style="list-style-type:square;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Reject Incoming Calls: Press and Hold 1 sec</li></ul></li><li dir="ltr" style="list-style-type: square; font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Music /&#xA0;Movie Mode: Press and hold both touch sensors simultaneously for 3+ seconds&#xA0;</li></ul>

Touch Controls

INCLUDES: Epic Air Sport ANC True Wireless Earbuds, Charging Case with integrated USB Charging Cord, 3 x Gel Tips: S, M, L, 2 x Extra Long Tips: M, L , 1 Medium Cloud Foam™ Eartips, JLab Two Year Warranty. AUDIO. BATTERY. CHARGING. BLUETOOTH. GENERAL

INCLUDES: Epic Air Sport ANC True Wireless Earbuds, Charging Case with integrated USB Charging Cord, 3 x Gel Tips: S, M, L, 2 x Extra Long Tips: M, L&#x202F;, 1 Medium Cloud Foam&#x2122; Eartips, JLab Two Year Warranty.AUDIO<ul><li>Speaker: &#x3A6;8mm Dynamic, Neodymium Magnet, 20Hz-20kHz, 32&#x3A9; &#xB1; 15%</li><li>Output: 110&#xB1;3db</li><li>Microphone: 3 left earbud MEMS, 3 right earbud MEMS, - 40dB&#xB1;3dB</li></ul>BATTERY<ul><li>Battery Life: 15+ Hours in Earbuds, 55+ additional hours in charging case</li><li>ANC Battery Life: Single Charge, 15+ ANC Off, 11+ ANC On</li><li>Input Power: DC 5V, 100mA</li><li>Earbud Battery: 120mAh lithium rechargeable coin cell</li><li>Charging Case Battery: 1000mah rechargeable lithium ion</li><li>Quick Charge: 15 min charge = 1 hour of use</li></ul>CHARGING<ul><li>Earbud Charge Time: 3 Hours</li><li>Quick Charge Time: 15 minute charge = 1+hours charge</li><li>Case Charge Time: 3.5 Hours</li><li>Standby Time: 100 Hours</li><li>Case charging: Plug into USB Type A port (standard USB)</li><li>Wireless Charging</li></ul>BLUETOOTH<ul><li>Version: Class 1 Bluetooth 5</li><li>Range: 30+ ft.</li></ul>GENERAL<ul><li>Weight: 10g each earbud, 144g charging case</li><li>IP Rating: IP66</li><li>Warranty: 2 year warranty</li></ul>

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