Product Support
Need information for a specific product? Get help pairing, troubleshooting, and more with the guides here.
All articles
All articles
Categories
Connect to Bluetooth
Wondering how to pair wireless earbuds or how to pair wireless headphones. Our guide makes it easy to connect to bluetooth and easily pair your JLab headphones to your device. Easy guide on how to pair your headphones and earbuds with bluetooth.
Troubleshooting Earbuds
Need help with your JLab earbuds? Check out our guides on troubleshooting JLab earbuds including charging, and how to reset your earbuds.
Troubleshooting Headphones
Need help with troubleshooting your headphones? Check out this section if you want to use audio burn-in or if your microphone has no sound transmitted.
Shipping
Check out JLab General Shipping information including shipping times or need help with your shipment.
Warranty
Find out how to file a claim and the entire warranty policy.
Videos
Check out some JLab how-to videos, as well as product guides.
Articles
How to Cancel Your Order: A Complete Self-Service Guide
Are you looking to cancel a recent order? We've made it easy to cancel orders within the first hour of purchase through our new self-service cancellation feature. This guide walks you through every method available to cancel your order. Important Tim
Shipping FAQ
FREE SHIPPING (2-7 business days) applies to US orders only. Total shipping timing includes 2-4 days for processing and 1-5 days for shipping.There may be extra shipping times due to increasing online shopping caused by weather related shipping delay
Do not Sell My Personal Information
The app used for assuring the GDPR, LGPD, CCPA-CPRA, VCDPA, CPA, CTDPA, UCPA, FDBR, OCPA, TDPSA, MCDPA, APPI, PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Poli