**If you are still running into an issue, please reach out to our support team so we can help get you back up and running: support@jlab.com

<ul id="isPasted" style="box-sizing: border-box; margin: revert; list-style: outside disc; padding: revert; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin-bottom: 12px; list-style: inherit; font-size: 16px;">Burn in your earbuds<ul style="box-sizing: border-box; margin: revert; list-style: outside disc; padding: revert; font-size: initial;"><li style="box-sizing: border-box; margin-bottom: 6px; list-style: inherit; font-size: 16px;">Use the <a href="https://www.jlab.com/pages/audio-burn-in">Burn In Tool on our website</a> to ensure you are getting the full potential of the audio drivers</li></ul></li></ul><ul style="box-sizing: border-box; margin: revert; list-style: outside disc; padding: revert; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin-bottom: 12px; list-style: inherit; font-size: 16px;">Try a different size silicone tip<ul style="box-sizing: border-box; margin: revert; list-style: outside disc; padding: revert; font-size: initial;"><li style="box-sizing: border-box; margin-bottom: 6px; list-style: inherit; font-size: 16px;">Each model comes with multiple sizes of tips so you can achieve your custom noise-isolating fit</li></ul></li><li style="box-sizing: border-box; margin-bottom: 12px; list-style: inherit; font-size: 16px;">Check your audio device&apos;s port for lint or other foreign objects<ul style="box-sizing: border-box; margin: revert; list-style: outside disc; padding: revert; font-size: initial;"><li style="box-sizing: border-box; margin-bottom: 6px; list-style: inherit; font-size: 16px;">Please ensure nothing is inhibiting the connection between your device and the headphones. Once you cleared out the audio ports, please ensure the audio jack is plugged all the way in.</li></ul></li><li style="box-sizing: border-box; margin-bottom: 12px; list-style: inherit; font-size: 16px;">Test your earbuds on another device<ul style="box-sizing: border-box; margin: revert; list-style: outside disc; padding: revert; font-size: initial;"><li style="box-sizing: border-box; margin-bottom: 6px; list-style: inherit; font-size: 16px;">If the issue is consistent across more than one device please file a warranty claim</li></ul></li><li style="box-sizing: border-box; margin-bottom: 12px; list-style: inherit; font-size: 16px;">Check device volume and equalizer settings<ul style="box-sizing: border-box; margin: revert; list-style: outside disc; padding: revert; font-size: initial;"><li style="box-sizing: border-box; margin-bottom: 6px; list-style: inherit; font-size: 16px;">Check your audio device to make sure your volume is set correctly, as well as any equalizer adjustments such as balance are correct.</li></ul></li></ul>**If you are still running into an issue, please reach out to our support team so we can help get you back up and running: support@jlab.com

Microphone Cuts in and Out, No Sound Transmitted from Mic

NOTE - Do not need to listen to the audio burn-in file while it's playing!. Burn-in is the process for exercising new audio equipment. Most headphones require at least 40 hours of burn-in time to reach their optimal performing state. The main purpose

NOTE -&#xA0;<span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: italic; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Do not need to listen to the audio burn-in file while it&apos;s playing!<span id="isPasted" style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Burn-in is the process for exercising new audio equipment. Most headphones require at least 40 hours of burn-in time to reach their optimal performing state.&#xA0;<span style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The main purpose of the burn-in process is to loosen the diaphragm of a newly crafted headphone and to stress the headphone driver. Most audiophiles agree that the sound quality will be noticeably improved after burn-in.<span style="color: rgba(18, 18, 18, 0.75); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;&#xA0;<h2 id="isPasted">How do I do it?</h2><p id="isPasted" style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: HelveticaNeue, &quot;Helvetica Neue&quot;, HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">There are different ways to burn-in your headphones (or earbuds). The most common ways include running a variety of music, white noise, pink noise, radio noise, frequency sweeps, etc. through the headphones at a medium volume. Note: too high of a volume can cause damage to, or even kill your headphones!<p style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: HelveticaNeue, &quot;Helvetica Neue&quot;, HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">There are no statistics stating which method works best. Music is an obvious burn-in candidate and works quite well if you have a broad range of musical genres in your playlist. Playing only one type of music, however, will not exercise and stress the entire audio spectrum.<p style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: HelveticaNeue, &quot;Helvetica Neue&quot;, HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <h3 id="how-long-should-i-do-it">How long should I do it?</h3><p id="isPasted" style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: HelveticaNeue, &quot;Helvetica Neue&quot;, HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The general rule is about 40 hours. Some audiophiles may burn-in for 100 hours, but we think 40 hours is&#xA0;enough time to tune them up. Some people burn-in their headphones for 40 hours continuously after bringing them home, straight out of the box. This may not be a good way to burn-in your headphones&#xA0;because&#xA0;the diaphragm may be weak fresh out of the box and should not be pushed to the limit.<p style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: HelveticaNeue, &quot;Helvetica Neue&quot;, HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The best way to burn-in your headphones is to slowly warm up the diaphragm by plugging them into your computer or mp3 player, set the volume to medium, and let your music play for up to 4-5 hours a day for 5-9 days (perhaps, while you are at work or sleeping). After the desired amount of audio burn-in time, your headphones will most likely have had enough of a warm up and are ready to help you #FINDYOURGO!<p style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: HelveticaNeue, &quot;Helvetica Neue&quot;, HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgba(18, 18, 18, 0.75); font-family: HelveticaNeue, &quot;Helvetica Neue&quot;, HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">JLab has provided a simple burn-in method for your convenience above or download it below. Use it at your own risk, as JLab will not be responsible for any damage to electrical equipment or human ears.<h3 id="directions-for-use">Directions for use:</h3><span id="isPasted" style="color: rgba(18, 18, 18, 0.75); font-family: HelveticaNeue, &quot;Helvetica Neue&quot;, HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please first remove the earbuds or headphones from your ears, connect your headphones to your computer, turn the volume to mid-level (medium), press play on the player below, and let it play for the desired time.NOTE -&#xA0;<span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: italic; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Do not need to listen to the audio burn-in file while it&apos;s playing!<span id="isPasted" style="color: rgba(18, 18, 18, 0.75); font-family: HelveticaNeue, &quot;Helvetica Neue&quot;, HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The audio burn-in file contains a nonstop loop of: White noise, pink noise, radio white noise, 20-20000 Hz frequency sweeps, 10-30000 Hz frequency sweeps, 20-200 Hz frequency sweeps, as well as a minute of silence in between each for a rest period.&#xA0; &#xA0;<a href="https://www.jlab.com/pages/audio-burn-in">CLICK HERE TO REGISTER FOR THE AUDIO BURN-IN LINK</a>

Audio Burn-In

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