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<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">No audio in one earbud or earbuds disconnected (manual reset)<ul><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Keep earbuds in the charging dock and forget &quot;JLab Work Buds&quot; in your Bluetooth device settings. <img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RMBy6M8yBk/10._Work_Buds_Troubleshooting_1-f315b66f-c939-45cc-a3e2-a8f4a8e9bada.png" style="width: 300px;" class="fr-fic fr-dib"></li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Quick tap 7x on one earbud in charging case. Earbud blinks blue 4 times. <img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RMBy6M8yBk/10._Work_Buds_Troubleshooting_2-7c338c62-1303-4490-b597-3fac933e201d.png" style="width: 300px;" class="fr-fic fr-dib"></li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Quick tap 7x on other earbud in charging case. Earbud blink blue 4 times.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RMBy6M8yBk/10._Work_Buds_Troubleshooting_3-3300eb99-d5bd-44f4-9fee-b88201bb1795.png" style="width: 300px;" class="fr-fic fr-dib"> </li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Take both earbuds out of the charging case. One earbud will blink blue/white indicating ready to pair to your device.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RMBy6M8yBk/10._Work_Buds_Troubleshooting_4-8223d946-0254-4460-96cd-216361cfa8c5.png" style="width: 300px;" class="fr-fic fr-dib"></li></ul>**If your earbud does not light up when removed from charging case, please reach out to our support team so we can discuss possible warranty options.

No audio in one earbud or earbuds disconnected (manual reset). **If your earbud does not light up when removed from charging case, please reach out to our support team so we can discuss possible warranty options.

Factory Reset & Troubleshooting

True Wireless Earbuds

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SEVERE WEATHER DELAYS

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FCC IDs on Different Earbud Models

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Troubleshooting

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Touch Controls

Epic Air Sport ANC V1 & V2

First Time Setup (Bluetooth)

Pair Up Using Dongle

Go Ahead, Press the Button

Get Charged

The Right Sound

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First Time Setup and troubleshoot GO Air Pop True Wireless

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First Time Setup and troubleshoot

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First Time Setup and troubleshoot GO Air True Wireless Earbuds

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Bluetooth Multipoint

Download the App

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First Time Setup JBuds Mini

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Download the Mobile App

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How To: Pair Your Headphones, Earbuds to your iPhone or Smartphone

How To: Pair Your Headphones, Earbuds to your Mac

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Factory Reset & TroubleshootingUpdated 2 years ago